Systems We Support
We provide hands-on support for the EHR and practice management platforms independent practices actually run, including PCC, athenahealth, eClinicalWorks, Dentrix, and AdvancedMD. If your practice runs something else, we'll work with it too.
Services Snapshot
Vendor Coordination
We deal directly with your EHR and practice software vendors on your behalf, so you are not stuck on hold or managing support tickets yourself.
What You Get
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Direct coordination with your software vendors for support issues and upgrades
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Vendor management during onboarding of new practice software
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One accountable partner instead of juggling multiple vendor relationships
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Follow-through until issues are actually resolved
Why It Matters
Chasing Down Vendor Support Wastes Time You Don't Have. We Handle That Relationship So Your Team Can Focus On Patients.
EHR & Practice Management Software Support
Day-to-day troubleshooting and support for the clinical and administrative software your team relies on, so a glitch never turns into downtime during patient hours.
What You Get
• Ongoing support and troubleshooting for your EHR and practice management platform
• Fast response when performance issues slow down check-in, charting, or scheduling
• Support across desktop, tablet, and remote access setups
• A single point of contact instead of being bounced between vendors
Why It Matters
A Slow Or Malfunctioning EHR Doesn't Just Frustrate Staff, It Delays Patient Care And Backs Up Your Whole Schedule.
Integration Support Between Clinical, Billing, and Scheduling Systems
Making sure the systems your practice runs on actually talk to each other, so information does not have to be entered twice or get lost between departments.
What You Get
• Integration setup and troubleshooting between your EHR, billing, and scheduling tools
• Reduced double data entry and fewer sync errors between systems
• Support during new software rollouts or system changes
• Ongoing monitoring so integrations keep working as systems update
Why It Matters
Ransomware Targets Backups First. Isolated, Tested Backups Are What Let You Recover Without Paying A Ransom Or Losing Patient Records.
Software Updates, Upgrades, and Compatibility Management
Keeping your practice software current and compatible, so updates happen on your schedule instead of catching your team off guard.
What You Get
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Managed updates and upgrades for your EHR and practice management software
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Compatibility checks before changes go live, so nothing breaks unexpectedly
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Scheduled maintenance windows that avoid disrupting patient hours
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Documentation of what changed and when, for your records
Why It Matters
An Outdated Or Incompatible System Is A Security Risk And A Performance Risk. Managed Updates Keep You Current Without The Disruption.
Data Backup and Recovery for Clinical and Patient Records
Reliable backups for the clinical data your practice cannot afford to lose, with a clear path to recovery if something goes wrong.
What You Get
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Automated backups of clinical, billing, and scheduling data
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Regular test restores to confirm your data is actually recoverable
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A documented recovery process for your EHR and practice software
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Recovery time objectives so you know how fast you'll be back up
Why It Matters
Losing Access To Patient Records, Even Briefly, Disrupts Care And Creates Compliance Risk. Tested Backups Are What Make Recovery Possible.
Who This Is For
We build HIPAA compliant services around the way your practice actually runs. Behavioral Health Practices, Dental Offices, Med Spas, Home Healthcare and Urgent Care each have their own page with specifics for your systems and workflows.
FAQ
Do you support the specific EHR my practice already uses?
We support widely used platforms like PCC, athenahealth, eClinicalWorks, Dentrix, and AdvancedMD, and we work with other systems as well. If you're not sure whether we support yours, reach out and we'll tell you directly.
Can you help if we're switching to a new EHR or practice management system?
Yes. We help coordinate the transition, including data migration planning, integration setup with your other systems, and vendor coordination during the rollout.
What happens if our EHR goes down during patient hours?
We troubleshoot the issue directly and coordinate with your software vendor if needed, so you're not stuck waiting on hold while patients are in the waiting room.
Take the First Step Toward Secure, Compliant IT
Your practice deserves an IT partner who understands healthcare - not a generic provider learning as they go. Let's talk about how SIM Technology Solutions can support your practice with secure, compliant, and reliable technology built for the way you work.